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Where should I store my Wise Food?
This depends upon where you live. Wise products are made of both freeze-dried and dehydrated components and are affected by temperature, moisture, oxygen and light. Optimal storage conditions for our foods are in cool, dry places.
How much water will I need?
On average, each individual serving requires 1 cup of water.
Do I have to use boiling water?
Hot water speeds up the process of reconstitution. Wise foods will be ready to eat more quickly when hot water is used. However, many of the foods can be re-hydrated and ready to eat with any temperature of water.
How are Wise foods packaged?
100% of our foods are packaged in airtight Mylar pouches. These pouches are then arranged in durable polyethylene buckets for easy storage. Please see our Wise Quality page for more information.
How long do the meals last in storage?
Studies have proven that freeze-dried and dehydrated foods will last up to 25 years or even longer. For optimal storage life it is suggested that food be stored in a cool, dry place, such as a basement, with room temperatures of 50 to 55 degrees.
How much food should we have stored for our family?
It depends: your food storage needs are specific to your family size. The needs of each family are different. Please refer to our Food Storage Calculator to best determine your precise needs.
Why use both freeze-dried and dehydrated ingredients?
Wise Company uses a combination of technologies to achieve the best taste and quality.
Certain ingredients set-up and taste better when freeze-dried (vegetables, fruits, meats) while others do better through dehydration. In these cases, dehydrated ingredients offer all the benefits and better value than foods that have been freeze-dried.
Freeze-Dried and Dehydration Advantages:
Wise Company takes a unique and innovative approach to food production for camping and long-term emergency preparedness. Our ready-made entrées, meats, vegetables and fruits may be freeze-dried or dehydrated.However, both processes promote an extremely long shelf life.
Wise Company customers enjoy greater peace of mind because of the food's long shelf life and great taste.
Why should I purchase from Wise Company?
We are dedicated to providing dependable, simple and affordable ready-made freeze dried and dehydrated foods. At Wise Company we have a long track record of customer satisfaction. We are confident that you will find our product to be of the highest quality, best priced and the most available. Most customers receive their product in 10-14 business days from the time it is ordered. In times of high demand, delivery times can range from 14-28 days.
Where can I find nutritional information on your entrée's and breakfasts?
For product nutritional information, visit the product page and scroll through the additional product images. When you have found it, you can hover over it to zoom in or click on the little magnifying glass icon in the lower right hand corner. Also, you can call us toll free at 800-393-2570.
What alternative uses are there for your product?
Wise Products are created to be easy to use whenever you need them. In addition to storing Wise products for an emergency situation a number of customers have found our product to be versatile enough to be consumed on a day-to-day basis.Entrees are also often used on camping, hunting and backpacking trips. Others pull them from the pantry at home or take them to work when they don t have time to prepare a meal or go out for lunch.
How are my products shipped?
All packages are shipped through FedEx or LTL carriers.
Will I be notified about my product delivery?
Yes. You will receive an automated email regarding your order and delivery times.
What is Wise Company's return Policy?
You may return any merchandise, no questions asked, within 90 days of purchase. To initiate the return process, please call us at 801-335-0345 or email us at firstname.lastname@example.org. NOTE: for solar panel and generator product sales, there will be charged a restocking fee equal to the cost of return shipping of that product should a customer receive the generator and/or solar panel and then want to return it.
After a return is initiated with our return department:
1. Return the item to the address given to you by our return department.
2. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 20 business days of our receiving your return.